Join the team

The Ottawa Black Bears are on the hunt for great talent to join the team.  If you think you’d be a great fit, we welcome you to apply through the links below.

• Account Manager, Group Sales

  Job Summary

  The Group Tickets Sales Representative is a crucial member of the sales team, dedicated to driving ticket revenue through personalized outreach and relationship-building.

  This role focuses on promoting group ticket packages to organizations, schools, associations, and community groups, fostering meaningful connections with fans and offering unforgettable experiences at Ottawa Black Bears games and events.

  The ideal candidate is a motivated, results-driven professional with strong interpersonal skills and a passion for providing exceptional customer service. This position requires a proactive approach to selling and includes game-day responsibilities to ensure group clients have an outstanding experience.

  Main Responsibilities

  • Identify and prospect new group ticket clients, including youth and corporate organizations, schools, community groups, and associations
  • Ideate and propose unique group nights and experiences to promote ticket sales.
  • Build and maintain strong relationships with group leaders, acting as their dedicated point of contact for all ticketing needs.
  • Develop customized group ticket packages and promotions that align with client interests and organizational objectives.
  • Source leads and opportunities to generate high volume sales.
  • Actively sell group tickets through outbound calls, in-person meetings and networking opportunities.
  • Collaborate with marketing to create tailored campaigns and promotional materials to drive group sales.
  • Meet or exceed individual and team sales targets, providing regular updates and sales forecasts to management.
  • Assist in planning and executing group-specific experiences, such as on-field events, pre-game activities, or post-game meet-and-greets.
  • Attend all home games and group events, ensuring clients have a seamless and enjoyable experience.
  • Manage and track sales activities and client information in CRM software, maintaining up-to-date and accurate records.
  • Stay informed about ticketing trends and industry best practices to continually enhance sales efforts.
  • Support revenue target of Season Ticket, Premium and Corporate Partnerships

  Qualifications

  • Bilingual (English & French) is preferred
  • Strong organization and communication skills
  • Goal-oriented mindset, with a demonstrated ability to meet and aim to exceed sales targets
  • Previous experience in a ticket sales position is an asset, preferably in the sports and entertainment field
  • Previous customer service experience is an asset
  • Experience with Salesforce or CRM platform is an asset
  • Valid driver’s license and access to own transportation
  • Willing and available to work weekends, holidays, and evenings as required
  • Able to work under pressure and meet tight deadlines
  • Team player

  About the Ottawa Black Bears

  The Ottawa Black Bears are the capital city’s premier professional lacrosse team, bringing fast-paced action, heart-pounding excitement to the region. As proud members of the National Lacrosse League (NLL), the Black Bears represent the resilience, strength, and spirit of Ottawa—both on and off the turf.

  Our Mission is to ignite passion for Canada’s National Sport by delivering an energetic experience, championing future professional lacrosse athletes and being an authentic member of our community.

  We aspire to be a championship-calibre team. We elevate our sport through a commitment to excellence, passion and integrity. We will become a symbol of pride in our community and the destination of choice for impactful entertainment and unforgettable memories.

  Team Values
  PRIDE – We stand behind our brand, our work and deliver excellence
  PASSION – We care about our performance on and off the field
  INTEGRITY – We consistently do the right thing because it’s the right thing to do
  INNOVATIVE – We question the norm and push the boundaries; we don’t limit ourselves
  COMMUNITY – We build meaningful, impactful and long-lasting relationships

  If the above job description, vision and values sounds like a fit for you, we encourage you to apply.

  We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. The applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

  CLICK HERE TO APPLY

Volunteer Opportunities

• More information

  Game night sales and experience

  What you’ll do

  • Game set up at various locations within the venue, including sales table, changing spaces and event collateral
  • Greeting assigned group(s) upon entry; providing exceptional service for their activation
  • Escorting assigned group(s) to activation location at appropriate time in-game
  • Ensure group(s) are cleared from activation space within a reasonable time
  • Assisting in customer inquiries and fan questions
  • Bring a positive, upbeat and can-do attitude, reflecting the Ottawa Black Bears organizational values

  What you’ll receive

  • Training on all aspects of the Ottawa Black Bears
  • Valuable resources for working in professional sports
  • Ottawa Black Bears apparel
  • A discount for purchases of additional apparel
  • Complimentary tickets for yourself and/or friends

  Apply Now